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britax infant car seat height limit

britax infant car seat height limit Britax Galaxy 360 Slim Rotating Convertible Car Seat Teak

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Description

britax infant car seat height limit Britax Galaxy 360 Slim Rotating Convertible Car Seat TeakBritax Galaxy360 Slim Rotating Convertible Car Seat Parents considering the Britax Galaxy360 are usually drawn to the convenience of loading and unloading their little one without straining their back or awkwardly climbing into the car. The Galaxy360 Slim is engineered as a fully rotating (360) convertible car seat. It begins as a rear facing seat for babies and toddlers, seamlessly switching to a forward facing configuration when the time comesall

Britax Galaxy360™ Slim Rotating Convertible Car Seat

Parents considering the Britax Galaxy360 are usually drawn to the convenience of loading and unloading their little one without straining their back or awkwardly climbing into the car. The Galaxy360 Slim is engineered as a fully rotating (360°) convertible car seat. It begins as a rear-facing seat for babies and toddlers, seamlessly switching to a forward-facing configuration when the time comes—all without the need to reinstall the base. The design centers on three core benefits: single-handed rotation, a quick and straightforward installation (via ClickTight + QuickStand), and a narrow 17-inch profile to maximize room in your back seat.

  • Manufacturer size limits: 5–50 lbs. for rear-facing, 30–65 lbs. for forward-facing, with a maximum standing height of under 49” for both modes. The seat accommodates an overall weight range of 5–65 lbs., features a 10-year expiration lifespan, and includes a 1-year limited manufacturer warranty.
  • Space footprint: The Galaxy360 Slim measures precisely 17” across, with overall dimensions of 21.5” x 17” x 22”. That 17-inch width is often the deciding factor for families configuring a cramped back seat or installing multiple car seats side-by-side.

Highlights & Features

  • One-handed 360° rotation: This convertible seat spins a complete 360 degrees using just one hand, making buckling and loading effortless. Simply swivel the seat to face the open door, secure your child, and smoothly rotate it back into a locked travel position.
  • Two harnessed convertible stages: The Galaxy360 accommodates two primary growth phases: rear-facing for infants and toddlers (5–50 lbs.), followed by forward-facing (30–65 lbs.) when they are big enough to turn around. (Note: Britax strongly advises keeping children rear-facing until they reach the maximum weight or height limit specified for the seat).
  • ClickTight® installation & QuickStand™ prop: Featuring an easily accessible belt path and a simple buckle-and-click setup, installing this seat is a breeze. The built-in QuickStand™ prop keeps the seat elevated and out of your way as you work, while ClickTight® technology automatically tensions and locks the vehicle's seat belt for a fast, secure fit.
  • SwivelSmooth™ steel ring: Utilizing a wheels-on-steel mechanism, the SwivelSmooth™ ring ensures the seat rotates with a fluid, controlled, and stable glide.
  • Integrated one-piece design: The car seat and its base are constructed as a single, continuous unit that remains securely attached to one another at all times, including during the installation process.
  • 17” SpaceSaver™ profile: The seat's narrow 17-inch width is purposefully crafted to save valuable space in your back seat and fit more easily into various vehicles, all without sacrificing child comfort or safety.
  • ReboundReduce™ stability panel: When used in rear-facing mode, the base features a ReboundReduce™ panel designed to limit excessive movement during a crash.
  • Reinforced base & impact absorption: Constructed with a high-strength steel-reinforced base, the seat also boasts dual layers of energy management: a durable outer shell and a foam-lined headrest to help absorb crash forces.
  • Adjustability and recline: The seat offers a 6-position recline equipped with a simple-to-read indicator. It also includes an 11-position, no-rethread harness and headrest system that move together to easily adjust as your child grows.
  • Fabrics and cleaning: Everyday spills are easy to manage thanks to a smooth, wipeable outer shell and a SafeWash® cover that is completely washer and dryer safe. Select fashions also feature naturally flame-retardant materials crafted without added FR chemicals.
  • Dual cup holders: Includes two dishwasher-safe cup holders that securely click into place for travel and slide right out when it's time to wash them.
  • Testing & safety standards: The Galaxy360 meets FMVSS 213 standards for frontal impacts and is side-impact tested to FMVSS 213a guidelines. (Please note that FMVSS 213a side-impact standards apply strictly to harnessed children up to 43” and 40 lbs., and do not cover testing for kids exceeding those metrics).

Product Details

The appeal of the "rotating convertible"

Recognized as one of the most popular baby gear trends of the 2020s, the rotating car seat concept allows parents to pivot the seat toward the car door for easy harnessing, then lock it back into a safe travel position. Britax highlights "one-hand" operation specifically because a rotating seat is only useful if the turning mechanism is actually effortless to use.

This rotation feature is a game-changer for real-world scenarios: squeezing into tight parking spots, navigating small car doors, lifting a child into a tall SUV, or managing multiple kids simultaneously while trying to buckle one in.

Rear-facing stage (5–50 lbs., under 49”)

The American Academy of Pediatrics advises keeping toddlers and infants rear-facing for as long as possible, up to the maximum height or weight limits of their specific car seat.

Britax designates the Galaxy360’s rear-facing harnessed limits at 5–50 lbs. and a standing height under 49 inches. This is often the most extended phase of a car seat's lifespan, and historically the most physically demanding for parents loading kids at a low, awkward angle.

Forward-facing harness stage (30–65 lbs., under 49”)

Once a child exceeds the rear-facing parameters, caregivers generally transition them to a forward-facing setup, adhering to general passenger safety guidelines and the manual. Britax allows forward-facing harnessed use for kids weighing 30–65 lbs. and measuring under 49 inches tall. Since this is a 2-in-1 convertible (not a booster), the child remains in a 5-point harness during this stage, and these generous limits ensure it will accommodate most kids for several years.

Switch directions without reinstalling A major perk of the Galaxy360 is that transitioning from rear-facing to forward-facing only requires rotating the seat—you do not have to completely uninstall and reinstall the base. This is crucial because reinstallations are often when parents worry about getting the belt routing, tension, and lock-offs perfectly right again.

You still must follow standard instructions for mode-specific indicators, recline settings, and headrest positions. However, the actual directional shift is handled purely via the swivel mechanism.

ClickTight® + QuickStand™ Installation

The ClickTight® system centers on an accessible belt path inside an auto-opening seat. The process is remarkably straightforward: open the compartment, thread the seat belt through, buckle it, and snap the seat closed. A handy QuickStand™ prop keeps the seat out of your way while you work, and the ClickTight® mechanism actively tensions and locks the belt as you press it shut.

Space and Fit Planning

At just 17 inches wide, the Galaxy360 features a highly sought-after slim footprint—a critical metric for families attempting to maximize space or fit three car seats across a single row. For complete spatial planning, the official dimensions are 21.5” x 17” x 22”, alongside an 11” x 12.5” seat area (depth/width) and buckle strap depths ranging from 4” to 7.25”.

Keep in mind that while these measurements are a great baseline, actual fit varies depending on your specific vehicle. Door shapes, back seat contours, and front-to-back clearance all impact the final installation. Always verify the fit in your car and consult the manual.

Recline and Proper-Use Indicators

To help you achieve the perfect angle for your car's back seat, the Galaxy360 includes a 6-position recline with a clear indicator. It also features visual proper-use indicators for the recline, rotation, ClickTight system, and tether, removing the guesswork and providing visual confirmation that the seat is correctly locked in.

11-Position No-Rethread Harness

As your little one grows, the Galaxy360’s headrest and harness easily adjust together across 11 different positions without the hassle of rethreading the straps. Proper harness height is a frequent adjustment, so this convenience is key. For forward-facing riders, NHTSA guidelines remind parents to keep straps untwisted and flat, routing them at or slightly above the shoulders (be sure to check the seat’s manual for any specific forward-facing top-slot rules).

Safety and Energy Management

The Galaxy360 is engineered with targeted impact-management technology to maintain stability and absorb crash forces:

  • Reinforced foundation: A high-strength steel-reinforced base ensures structural integrity.
  • Rear-facing stability: The built-in anti-rebound panel, combined with the ReboundReduce™ stability panel, is crafted to reduce seat motion during a collision in rear-facing mode.
  • Energy absorption: A foam-lined headrest and protective outer shell work together to dissipate impact energy.
  • Testing criteria: The seat is tested against FMVSS 213 frontal impact regulations, as well as FMVSS 213a side-impact standards (note: the 213a side-impact standard applies exclusively to harnessed children up to 43” and 40 lbs).
Fabric Care and Cleaning

The included SafeWash® cover is completely washer and dryer safe, and select Galaxy360 fashions feature naturally flame-retardant fabrics with no added FR chemicals. For the best longevity, always brush off loose crumbs before washing and follow the specific care label instructions. For quick, on-the-go maintenance, the seat's shell is smooth and easy to wipe down after inevitable backseat spills.

Specifications

  • Seat type: 2-in-1 rotating convertible car seat (rear-facing and forward-facing harnessed).
  • Rear-facing: 5–50 lbs.; standing height under 49”.
  • Forward-facing: 30–65 lbs.; standing height under 49”.
  • Recline: 6 positions with an easy-read angle indicator.
  • Harness/headrest: 11-position no-rethread system (both adjust simultaneously).
  • Cup holders: 2 removable, dishwasher-safe cup holders.
  • Fabric/cover: Machine washable and dryer-friendly SafeWash® cover. Select fashions offer naturally flame-retardant fabric without added FR chemicals.
  • Lifespan: 10-year expiration.
  • Warranty: 1-year limited manufacturer warranty.

Dimensions

  • Product dimensions: 21.5” x 17” x 22”
  • Width: 17” (SpaceSaver™ profile)
  • Seat area (depth/width): 11” / 12.5”
  • Shoulder width: 12”
  • Buckle strap depths: 4”–7.25”
  • Harness slot heights (in): 9.75, 10.5, 11.25, 12, 12.75, 13.5, 14.25, 15, 15.75, 16.5, 17.25

What’s Included

The Britax Galaxy360 Slim box contains the car seat itself, an infant insert, and two cup holders.

Britax Galaxy360 FAQ

Shopping Questions

Is the Galaxy360 a booster?

No. It is a 2-in-1 rotating convertible seat designed for harnessed use in both forward- and rear-facing modes. It does not transition into a belt-positioning booster.

What are the size limits?

Rear-facing (harnessed): 5–50 lbs. Forward-facing (harnessed): 30–65 lbs. Standing height limit (both modes): under 49”

How wide is it?

The seat measures 17” across, with total dimensions of 21.5” x 17” x 22”.

What comes in the box?

You will receive the car seat, an infant insert, and two cup holders.

What is Albee Baby’s return policy?

We accept returns of unused, new merchandise within 60 days of delivery, provided they meet conditions such as having the original packaging. Certain special-order products are non-returnable, which will be explicitly noted on the item page.

Do I earn rewards at Albee Baby?

Absolutely. Through the Albee Baby rewards program, you can earn up to 20% back on eligible full-price gear (subject to program terms and exclusions).

General Questions

How long should my child ride rear-facing?

Experts recommend keeping your child rear-facing for as long as possible—until they max out the height or weight constraints of their seat. The Galaxy360 accommodates rear-facing riders up to 49” tall or 50 lbs.

What does “FMVSS 213a side-impact tested” mean?

FMVSS 213a is the federal safety benchmark for side-impact protection in the US. This specific standard applies to 5-point harness restraints used for children up to 43” tall or approximately 40 lbs.; it does not currently dictate side-impact testing for kids exceeding those limits.

Functionality Questions

Does the seat rotate 360 degrees?

Yes, the Galaxy360 is engineered to spin a complete 360°.

Can it switch from rear-facing to forward-facing without a reinstall?

Yes. You can transition between the two modes simply by rotating the seat, eliminating the need to completely reinstall the base. (Remember, rear-facing is highly recommended until your child hits the seat's maximum rear-facing size limits).

How many recline positions does it have?

It features 6 unique recline positions, complete with an easy-to-read indicator.

How does the harness adjust?

It utilizes a no-rethread system that allows you to adjust the headrest and harness together across 11 different height positions.

Post-Purchase & Care Questions

How do I know the installation is tight enough?

When properly installed, the car seat should not shift more than 1 inch from front-to-back or side-to-side when tested at the belt path.

Do I need to use the top tether forward-facing?

Yes, when forward-facing, you must connect and tighten the top tether to your vehicle's designated anchor. This critical step minimizes forward head excursion during a collision. Always cross-reference your vehicle's manual and the car seat user guide.

Can I machine wash the cover?

Yes. The SafeWash® cover is completely safe for both your washing machine and dryer. Be sure to check your specific cover's care label and the manual for precise washing instructions.

How long can I use the seat?

The Galaxy360 carries a 10-year expiration date. Always verify this on your specific seat's label and consult the manual.

What is the warranty?

Britax provides a 1-year limited manufacturer warranty for this model.

Shop the Britax Galaxy360 at Albee Baby

If the Galaxy360 is a top contender for you, the key metrics to remember are its single-handed 360° rotation, its narrow 17-inch width, and its robust size limits (rear-facing up to 50 lbs., forward-facing up to 65 lbs., and up to 49” tall).

When you shop with Albee Baby, you benefit from the best rewards program in the business, fast and free shipping on orders over $99, and the confidence of buying from a family retailer that has been serving parents since 1933. We’ve dedicated nearly a century to helping families, and we are so glad you are here with us today.

Shipping Notes
  • Free Standard Shipping on $100+ Orders to the USA.
  • Except Preorder products are shipped in 48 hours.
  • Delivery to the USA:
  1. Standard Shipping : 3-10 business days
  • If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
  • We offer a 30-day return/exchange service after receiving.
  • Final sale items are not eligible for returns or exchanges.
  • To process your return/exchange, please contact us at [email protected]
  • Please click here for more details>>> Return & Exchange Policy
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2026 it has saved me
I never wanted a store card only! When I first applied I was bummed that I only got the store card and I thought about canceling it. BUT A lot has changed this year for sure. New grandparents, grocery being so EXPENSIVE and everything in our house as far as electronics needed to be replaced. Very easy to apply for, love the fact that you can apply without getting a hit on your credit and if you want to accept the offer then do so and if you decide that it’s not enough credit then you can decline the offer and no hit to your credit. I will say this, this was the lowest card that I was offered but I chose to get it anyway and within a month I had already received a credit line increase. I also took a trip out of the country and was able to order stuff and have it delivered with no problems. Every time I use it I get cash back and am able to use that on my next order. This is my weekly card for groceries. I definitely can’t wait until it upgrades to the visa, I would definitely get more use out of it. For those who are Amazon shoppers, it’s well worth it. So far so good, Good Choice.
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Good, but you need to be careful with it
I've done business with GE CRB before using other store cards, so I knew what to expect going into this. I will echo the advice that a few others have given. For one, I would recommend that you only use this card for one purchase at a time and that you pay it off entirely before using the card again. The interest starts accruing immediately, but you are not billed for it until the promotional term expires - for example 6 months, 12 months, etc. You will see the expiration date and accrued interest amount on your bill. I always make sure I can pay off the entire amount well before the expiration date. Also, I schedule automatic payments through the website so it's paid every two weeks (pay day works well for me). I divide the balance by number of payments and schedule all of them right away. It's very easy to do this and will prevent late payment fees and the possibility of defaulting and getting hit with the accrued interest. I haven't had to deal directly with GE CRB customer service yet, so I don't have any complaints on that. The benefit of having a card like this is being able to use it for major purchases, paying it off over time, and avoiding any interest charges because you are paying off the balance before the promotional term (deferred interest) expires. You can't do that with a regular credit card. If you want a card to make frequent purchases with and plan on paying off the balance at the end of the month, you're much better off with a regular credit card. One warning... I noticed that after I was approved for this card my method of payment for Kindle one click purchases changed to this card. Keeping it that way would not be good and I wanted to make sure others know about this. I'm pretty sure you'd be hit with the interest at the end of the month since the purchases you would be making are lower than what's required to receive the no interest promotions. I changed it back to my debit card. Just keep on top of the account, don't use it to make a bunch of purchases, and pay the balance off before the promotional terms expire and you'll be fine. Like all credit, being responsible is the key to not getting in trouble with it.
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Hi Ui Ewe iew Neil Sandage, GreatCTO, Chuck Bartowski
Louisville, US
★★★★★ 1
Was lucky to meet really polite and conducive employees. But the Card Company and Amazon Coders are crap.
2:13:23 PM : Ui Neil Sandage: Initial Question/Comment: I wanted to pay right now. And then close the card today. $400 is far to low a limit to be worth my time. Your payment in the amount of $403.23 has been successfully scheduled for 04/20/2015. Please allow up to 48 hours for this payment to be reflected on your account. Confirmation will be sent to *****@gmail.com Confirmation Number: 831651153 2:13:28 PM : System: Welcome to Amazon.com Store Card Live Chat. Your chat may be monitored and recorded for quality purposes. A chat agent will be with you momentarily. 2:13:28 PM : System: James has joined this session! 2:13:28 PM : System: Connected with James. Your Reference Number for this chat is 2494835. 2:13:33 PM : James: Hi, thank you for contacting us today. I will be happy to assist you. 2:14:13 PM : James: We do regret your decision to close your account with Amazon store card. May I please ask if there is any specific reason that you wish to close the account? 2:16:09 PM : Ui Neil Sandage: The limit is too low. If it is not at least $1500 or enough to purchase a refrigerators or repair an air conditioner in an emergency.... then why the heck do i need a credit card? I have $10,000 in savings. For small bills i can do cash. I only signed up for your card because of the $40 discount on a nVIDIA Shield Tablet. 2:17:04 PM : Ui Neil Sandage: My credit score is 754 with Transunion and 740ish with the other on CreditKarma.com 2:17:58 PM : James: I completely understand and I apologize for the inconvenience. 2:18:28 PM : James: Please be advised that there is no annual fee, 0% fraud liability and you are eligible for numerous Promotions offered. Would you like to re-consider your decision? 2:19:03 PM : Ui Neil Sandage: I want to pay the card first. Then see if the limit can be fixed. 2:19:44 PM : Ui Neil Sandage: Why the hell $400? 2:19:47 PM : James: I would be glad to place a request for you right away and check the decision. 2:20:00 PM : James: Ui Neil Sandag, to complete this transaction I am going to need your net income. When disclosing income, please provide the annual net dollar amount of all sources of income which you have, as an individual. Alimony, child support or separate maintenance income need not be included unless relied upon for credit. 2:20:03 PM : Ui Neil Sandage: no hard credit pulls. 2:20:13 PM : James: Your request for a credit line increase may result in an inquiry on your credit bureau; however, some requests are determined using only internal factors on your account and may not result in an inquiry on your credit bureau. 2:20:20 PM : Ui Neil Sandage: i just want to see the decision and why it was made? 2:21:01 PM : Ui Neil Sandage: too much activity was one of the complaints. 2:21:28 PM : James: I am so sorry for the inconvenience, I understand 2:21:34 PM : Ui Neil Sandage: I have a secured card i am always changing the limit on by increasing the collateral. 2:22:08 PM : Ui Neil Sandage: each month i place a few more hundred on it. So each month my credit changes. 2:23:13 PM : James: We value you as our customer and appreciate your business. 2:23:15 PM : Ui Neil Sandage: (10% discount on a shield tablet? I decided to apply. 400 - 40) 2:23:23 PM : James: If you wish I can place a request for credit line increase 2:23:51 PM : Ui Neil Sandage: I do but only if they look over the application with this info and make a new dicision. 2:24:14 PM : Ui Neil Sandage: The credit pull would hurt my score by much more than $400 is they do it again. 2:24:32 PM : Ui Neil Sandage: Just help me pay right now !!! 2:24:44 PM : Ui Neil Sandage: Are you after a commission or something? 2:25:07 PM : Ui Neil Sandage: just want to pay the card off in a lump sum right now. 2:25:34 PM : James: I will explain you 2:25:34 PM : James: It is very difficult for you to determine with certainty whether or not there will be an inquiry when processing a credit line increase request. This is due to the “internal factors” as mentioned above. 2:25:54 PM : James: And the balance on your account is $403.23 2:25:59 PM : James: I will credit $25.00 to your account 2:26:14 PM : James: And you can pay $378.23 2:26:24 PM : James: I am trying my best to help you in all the way I can 2:26:34 PM : James: Would you like me to credit $25.00 to your account? 2:26:54 PM : Ui Neil Sandage: Sure. Every penny matters. 2:27:14 PM : James: Your satisfaction is important for us and I will do my best to help you in all the way I can. 2:27:49 PM : Ui Neil Sandage: I still want to make the entire payment on the card today. Can i call and use a debit card to pay it all off? 2:28:08 PM : Ui Neil Sandage: Do i have to wait 48 hours for it to post on my account? 2:28:29 PM : James: You may call customer service at toll-free 1-866-634-8379 and make payment without any fee with debit card 2:28:44 PM : James: No, you can call and make $378.23 payment 2:30:22 PM : Ui Neil Sandage: So just to be clear. You have applied a $25 credit. And if i call right now. The new balance they will see is = $378.23 ? 2:31:00 PM : James: Yes, you are absolutely right. 2:31:25 PM : Ui Neil Sandage: I have one more question. May i ask it here? 2:31:54 PM : James: Sure 2:31:59 PM : James: I will be more than happy 2:32:38 PM : Ui Neil Sandage: I have a utility company here named JEA. I once set up automatic payment of my utility bills. Then paid the bill when it arrived. 2:33:41 PM : Ui Neil Sandage: Then on the scheduled day of automatic payment they double charged me for a bill that had been paid down to zero two weeks before.... Will that happen on 4/20 with this scheduled thing i did? 2:34:34 PM : James: You can just click on "payments" tab and then select "scheduled payment" 2:34:44 PM : James: You can cancel the payment or edit the payment date and amount 2:35:04 PM : James: If you wish to make the payment over the phone with debit card you can cancel the payment 2:36:07 PM : Ui Neil Sandage: So that was an important question. 2:36:39 PM : James: Yes, else both the payments would post 2:36:42 PM : Ui Neil Sandage: I followed you directions and it wants me to log back in. However it did not accept my email address as my log in ID. What now? 2:37:20 PM : James: The site would be timed out 2:37:43 PM : Ui Neil Sandage: Yes. So what is the correct log in ID? 2:37:58 PM : James: May I please request you to click on "Forgot User ID" on first page of www.syncbank.com/amazon? 2:38:03 PM : Ui Neil Sandage: I know my password. But it does not ask that. Just the ID? 2:39:52 PM : James: Yes, you can get your user ID 2:39:57 PM : Ui Neil Sandage: silly damn computer. It was my email. But it had to be all if lower case and no proper Caps for it to be accepted...... :::annoyed::: 2:40:32 PM : James: I am so sorry for the inconvenience caused. 2:41:15 PM : James: I will be glad to help if you need any more information from your account. 2:42:05 PM : Ui Neil Sandage: ::snicker at the trained response:: do you have another $25 to apologize with? 2:44:02 PM : Ui Neil Sandage: I entered my email with caps. But the system automatically changed it. 2:44:24 PM : Ui Neil Sandage: Then would not accept it with caps to enter the account. WEIRD. 2:45:15 PM : Ui Neil Sandage: Are you quiet to see if they will approve the $25 or is this professional distance? Perhaps you had business to address elsewhere? 2:45:56 PM : Ui Neil Sandage: What was that number again? I'd like to call and make my payment. 2:46:13 PM : James: I am really sorry, I have already processed $25.00 and system does not allowed to credit another $25.00 2:46:23 PM : James: You may call customer service at toll-free 1-866-634-8379 and make payment without any fee. 2:48:41 PM : Ui Neil Sandage: That's fine. I only ask because every penny counts. And you'll have to forgive me. But it is mildly insulting to tell me you are sorry for the inconvenience when the computer or programmers is clearly not sorry and intentionally set it up so that i could not use proper caps in my ID or email address. Rather than get upset at the lie i chose to laugh at it as a canned response. 2:50:57 PM : James: Yes, the user ID is case sensitive 2:51:03 PM : Ui Neil Sandage: I called the phone system and it says you lied to me twice??? It says my balance is $403.23 ? 2:51:16 PM : James: I understand, it would be frustrating some times if the system does not help us 2:51:28 PM : James: As mentioned, the balance will be updated in next 48-72 hours 2:51:48 PM : James: However, you can be rest assured that your balance is $378.23 2:52:44 PM : Ui Neil Sandage: please forgive me for being frustrated. But if you read the conversation there was no mention of wait 48-72 hours for the credit to post. I know it is not your intention. But that makes a third lie. 2:53:36 PM : Ui Neil Sandage: I asked specifically if i call right now will the credit be posted? And your response was Yes when i call it would show up. 2:54:32 PM : Ui Neil Sandage: or at least that is how the conversation felt. 2:55:09 PM : James: I am really sorry for the confusion. 2:55:29 PM : James: $25.00 will post in next 48-72 hours, however, you can pay $378.23. 2:55:39 PM : James: And cancel the payment which was made online 3:02:28 PM : James: I will be glad to help if you need any more information from your account. 3:02:28 PM : Ui Neil Sandage: Is it possible to save or email this conversation as a copy to myself? The problem is the computer system and not you. But a lot of things happened here. Ridiculously low credit limit. ID being made all lower case by the website. The automatic charge 20 days later if i had not asked you. And a lot of bad things could have happened. In fact some things did. Amazon made my default automatically their card instead of the one i selected. So a lot of my purchased were canceled or interrupted and did not ship on time until i logged back in and changed the payment method. EVER THOUGH AMAZON APPROVED ALL THE PURCHASES on their card and then frozen them days later. Not hours. Days later. I had to wait on an emergency tool to unlock something important. And that was delay by days because of their computer systems changing things automatically just as it did with me ID? Don't they think i know what i want? Why do they force their card and their lower cases and their enforced payments even if the account balance would have been zero when it happened? I could be overdrawn with these things they do. $404 dollars is not always in that checking account. 3:03:00 PM : James: I am sorry, we do not have an option to email 3:03:01 PM : James: Once the chat is ended, you may scroll down and click on "Skip the Survey and Print chat". 3:04:11 PM : James: Please do not misunderstand, and I am really sorry for all the confusions and problems 3:04:55 PM : James: We do respect your time and understand how difficult it would be if you are getting problems in log in 3:05:45 PM : Ui Neil Sandage: I will try the phone again now. What is the correctED balance i want to pay when i call? 3:06:10 PM : James: You can pay $378.23. 3:06:30 PM : James: And make sure that you cancel the payment which you made online 3:06:40 PM : James: Thank you for your patience. 3:08:42 PM : James: I will be glad to help if you need any more information from your account. 3:08:58 PM : Ui Neil Sandage: ty on phone 3:09:45 PM : James: Thank you for your patience and understanding. 3:10:00 PM : James: Thank you for contacting Synchrony Bank regarding your Amazon.com Store Card. Have a wonderful day. 3:11:41 PM : Ui Neil Sandage: Here is a 4th lie. They want paper checks and not credit card. Debit card is not an option. And the voice recognition is nearly impossible had to repeat until it let me use the touch pad to navigate. 3:15:22 PM : James: You can make the payment over the phone with live agent with debit card 3:15:36 PM : James: You can say "agent" "agent" 3:15:54 PM : James: It will connect you to live agent and you can make the payment with debit card 3:16:10 PM : Ui Neil Sandage: Thank you James. An agent did answer. And she said there would be no charge for the Debit card. 3:16:25 PM : James: Perfect! 3:16:30 PM : James: Thank you. 3:16:43 PM : James: Thank you for contacting Synchrony Bank regarding your Amazon.com Store Card. Have a wonderful day. 3:17:23 PM : Ui Neil Sandage: Okay i paid the $378.23 ~ Here is hoping all this posts overnight. I want to see it done Friday and not have to wait for Monday. 3:15:54 PM : Ui Neil Sandage: I am closing this damn account if after it is all paid no one authorizes or corrects it to a $1500 limit or more. 3:16:52 PM : James: You can any time contact us 3:17:02 PM : James: We are always here to help you 3:17:52 PM : Ui Neil Sandage: Okay. Now let's print or email this transcript. 3:18:02 PM : James: Sure 3:18:07 PM : James: Thank you for contacting Synchrony Bank regarding your Amazon.com Store Card. Have a wonderful day. 3:19:55 PM : Ui Neil Sandage: Why is that option to print not appearing? 3:20:20 PM : Ui Neil Sandage: ..... 3:20:58 PM : James: You would need to end chat and then you can view the option 3:21:06 PM : James: Please click on close option on the top 3:21:16 PM : Ui Neil Sandage: it says exit. I will not exit. 3:21:38 PM : Ui Neil Sandage: i want a copy of the chat before it exit. As exist means close door behind you. 3:22:08 PM : Ui Neil Sandage: i do not want to close this window. 3:22:28 PM : Ui Neil Sandage: " [X] Exit " 3:23:01 PM : Ui Neil Sandage: Can you close this chat so i may have a copy? 3:23:04 PM : James: You can copy the chat transcript and paste in word document 3:23:11 PM : Ui Neil Sandage: end* this chat 3:23:39 PM : James: If you " [X] Exit " you can view it option to "print" chat 3:23:48 PM : James: Do not worry, the chat transcript will be there 3:25:28 PM : Ui Neil Sandage: alright. I will copy and paste. StarOffice used to be better than Word and for all the Linux users out there it is not good to assume a paid for Microsoft program is on every computer. 3:26:02 PM : Ui Neil Sandage: Star Office may still be better. (My computer does have the other. I had a student discount on it.) The following is three fields from the Feedback Survey after you "close" or as it says "Exit" the Chat window. **** The card and process is a nightmare. The $400 limit was only good for the one purchase i made. And my balance was $403.23 with tons of blocked orders on Amazon because i spend more than $1,000 in a month and it automatically switched my default payment card to Syncho profanity. ~ James did okay. But as soon as my “paid in full” zero balance posts, then I am closing the account. Edited: (too many characters = 255 with spaces) The $400 limit was only good for the one purchase i made. i spend more than $1,000 in a month and it automatically switched my default payment card to Syncho profanity. As soon as my “paid in full” zero balance posts, then I am closing the account. **** James was polite and prompt. But there were a few things unclear or felt contrary. When asked or prompted he did well. I appreciate the $25 credit. It took the hate or venom out of the emotions. But it is the card and hit on my credit for a ridiculously low $400 that i paid off today and wanted to close today that is ridiculous. The balance does not update quickly and i have to wait. At the start the Agent kept wanting to pull my credit for a second month to change me credit limit when what I opened with was a desire to pay in full and correct when the payment would be processed from 20 days out as it automatically dated the bank draft, to process it today. He was saying there is a magical chance that might not happen does not help. I need a yes or a no. Again. He is not doubt an excellent agent for politeness. But i need a very precise agent that does what I want and not someone who does credit pulls at every chance. There were a lot of issues i had to figure out for myself even though he works for them. I had to get to the conclusion before he confirmed it. And he was polite. It is the company(ies) that is(are) the problem and not this specific person. Edited: (too many characters = 255 with spaces) He is not doubt an excellent agent for politeness. But i need a very precise agent that does what I want and not someone who does credit pulls at every chance. There were a lot of issues i had to figure out for myself even though he works for them. **** I need the ability to print and email the chats. And this exit thing really does exit the chat so that you can not have a copy of the conversation. Even now it says submit this feedback or get a copy of the chat. You are not allowed to talk back if you want to read what was said or have a copy of it. EDIT : 238 without spaces or 305 with. They have a character limit of 255. I need the ability to print & email the chats. This “Exit” thing really does exit the chat so that you cannot have a copy of the conversation. Even now it says submit feedback or get a copy of the chat. You r not allowed to talk back and have evidence.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 2, 2015
A
Verified Cardmember
Amazon Customer
Omaha, US
★★★★★ 4
Convenient and easy to use
It's convenient and easy to use. The interest rate is a little high but it's not a concern if you pay off your balance. I love that you can link it to your Amazon account making it even easier to make payments and manage.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 21, 2026
J
Verified Cardmember
Jose
Battle Creek, US
★★★★★ 5
Easy Approval Process and Great Rewards
I’ve had a very positive experience with the Amazon Store Card so far. The application and approval process was quick, simple, and straightforward. Managing the account through the Synchrony app has also been very easy, with a clean layout that makes it simple to view balances, make payments, and track purchases. One of the best features is the 5% rewards on Amazon purchases for Prime members. The cashback adds up quickly if you shop on Amazon regularly, and the rewards are easy to redeem during checkout. I also appreciate the special financing options that are sometimes offered on larger purchases, along with helpful account alerts and security features. Overall, this card is convenient, user friendly, and a great option for frequent Amazon shoppers.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 22, 2026

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