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4.8 ★★★★★
Based on 21 reviews
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Product Reviews
★★★★★ 4
Jury is still out
Size: eufy L60 SES (renewed), Size: eufy L60 SES (renewed)
I really didn't want to purchase another Eufy product. I'm very mad at them because they're security doorbell cameras failing so readily (like a hardwired doorbell that stops working and gives me the input that there's no batteries even after we had it rewired.) And I caution everyone I am not a fan of their customer service anymore.
Years ago it used to be fantastic. It is rare today, when you send in a request for help that anyone fully reads what your expressing. You get scripted answers or links to technical information that you've already told them in previous communications you've tried.
Anyway... We have a dumber, earlier version of the Eufy vacuum cleaner that is about 5 years old --recently replaced the battery because I really love how well it draws up dirt and hair... Though the little chamber constantly gets jam-packed and the machine always gets stuck. I decided to move that one upstairs and get a smarter vac (only) and looked into several that could manage pet hair and that had good mapping and the ability to avoid scooping up toys etc.
What I like is the software's easy (much friendlier than Narwal!). I think the mapping was perfect right out of the gate.
Ease of splitting out larger areas into rooms is just wonderful.
The on-screen guidance as you're using this software is mostly excellent.
I really like how you can choose a setting that the vacuum will go to recharge and re-start itself back into motion to finish the job that wasn't finished when it went kaput.
I like that you can choose the frequency of having the vacuum empty into the charging station.
These two features that I just mentioned are a little bit hidden under settings. I think tabs would be nice for some pictures like this.
I don't like that it only has one rotating brush. The older Eufy has two and I think it's a much better design to sweep things into the suction range.
I like the quiet of this vacuum. The older version was quiet and this one is quieter yet.
As a matter of fact it worries me because the difference in suction sound makes it seem as though it really isn't changing at all.
I am not so sure the suction is as effective as It's been bragged about in its right up and in other reviews... it's actually gone over places on my carpet and it really didn't pull up all the fur. (That is in the video)
I have also watched it go over small pieces of cardboard from a scratching post and it didn't pick it up... Again if the brush was there on that side it would have been pushed into the suction path better.
I am not a fan of how it seems to not know how to avoid things. When setting up and getting ready to map your home with the LIDAR, the guidance is to take everything off the floor that is possible. Of course I put things back down like the tall cat toy that that has absolute presence, no different than a small cat --and the vacuum just runs right into it and starts pushing it...Our cat food bowls and water bowls just get pushed around. And the vacuum simply runs right into any toy and doesn't bother going around any of it so I would be sure you DO NOT BUY THIS IF YOU HAVE A CAT OR DOG THAT LEAVES MESSES ON THE FLOOR!
Also on some things that were not picked up like the kitchen table, I don't get how come this vacuum just runs into it with full speed. Also it is very weird that it has a real problem transitioning to rugs. I have a leather throw rug that stays in place with people and animals going across it. But this machine's able to nose it up into the air and then get tangled in it. It means that when I have my schedule in place I have to roll up this carpet and my toilet carpets. As you can guess it's annoying.
I also found it odd that when I'm trying to have it avoid going over something I will stand in place and despite the fact that it is vacuuming according to a grid it actually came back and circled and bumped into my feet five times before it finally gave up. What if that was an animal that was standing there? Would it bump into it also?
There are reviews on here that are so much more detailed. All I can say is I tried a Roomba (returned it to store) and I tried the Narwal (The mapping was awful and I returned that one also.)
I'm simply not wanting to return another vacuum. I do want to note that I purchased this one and accidentally ordered a 'used' model which means somebody else returned it. I have a feeling it has to do with this weird occasional click click click sound that makes it sound as though something is stuck in the rollers or something to that effect.
Now that I finished muddling through this review I do know that this week I'll be getting in touch with Eufy. I can't help but wonder is this really the way this thing is supposed to be working.
Oh, I did get the setup with the vacuum bag tower. As others have said it is extremely loud. The feature that reportedly cuts cat hair also has some volume to it, but for all its noise I don't think it really cuts but maybe 50% of the hair. I still have to manually clean the roll brush frequently. See photo.
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Reviewed in the United States on November 11, 2024
★★★★★ 5
Better than my new fancy robo
Great suction power. Doesn't get stuck often. I've had this vacuum for 5 years and it still works great. We got an AirRobo with a mop feature and demoted the Eufy to the basement. But, the eufy works way better and I frequently bring it upstairs to pre-clean before the AirRobo.
Love this vacuum! Do you have a version with a mop?
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Reviewed in the United States on January 27, 2026
★★★★★ 5
The best little helper!
Size: eufy L60 SES (renewed)
I've never owned a robot vacuum prior to this, and was somewhat curious on how it would work, and what it would really do in my small home. I got the L60 refurbished unit, and it came in a brand new box and it looked brand new when I removed it from the packaging. I charged it up, setup the app and connected it to Wi-Fi, ran a cycle and it was all so easy. It mapped my home and it is was off! It does an absolutely fantastic job. I run it daily and can notice just how much cleaner my hardwood floors are.
We have a cat who is intrigued by it, but it does a fantastic job of cleaning up the litter that is tracked from his litter box. That alone is a lifesaver. I will run it in the morning and at night in cats area to keep the hair and litter completely cleaned up.
So far I've only had a few small issues where it got stuck, twice from items left out, and once from a dirty sensor. You really need to make sure you have things put away and have the areas picked up, especially of cat toys and shoe laces, and once in a while wipe the sensors off if they get really dusty.
I highly recommend this, it truly has been a huge help just in daily pickup and keeping the house clean. Its absolutely worth the money.
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Reviewed in the United States on February 25, 2026
★★★★★ 5
Good buy
Works well with my Eufy C10, very easy to install
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Reviewed in the United States on March 26, 2026
★★★★★ 1
Filter is too small for full coverage
Filters are not the correct size, too small. Not worth the risk.
Brush arm bristles were also all bent up.
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Reviewed in the United States on May 13, 2026